How do I purchase enLighter Retriever?
You can purchase enLighter Retriever in the following ways:
- Electronic Payment using the Internet:
- Regular Mail
Click here for a price list.
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How do I register enLighter Retriever?
In order to register enLighter Retriever, you will have to purchase an enLighter Retriever license.
After a successful purchase, you will be emailed a User ID and Password that you must use to complete the registration process.
To access the registration screen, click on toolbar 
button, or click the enLighter Retriever menu button 
and select the "Register..." option from the drop down
menu. The following registration screen will open asking for User
ID and Password information:
Enter the User ID and Password provided in the email you received and press OK. If successful, you will see the following:
If the data entered was incorrect, you will be prompted with a registration failure screen:
If you are not connected to the internet, you will be prompted with a connection failure screen:
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How do I turn on the Retriever Toolbar in my browser?
After Installing the enLighter Retriever program, open a new browser and select the toolbar options from the view menu item:
Click on the enLighter item to put a check mark beside it.
Still no toolbar?
Try clicking the item off then on again.
If the toolbar still does not show up, or you require further assistance, contact
support@enlighter.com
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How do I enable my browser to display 3rd party toolbars?
1. Open your Internet Explorer Options dialog (Tools/Internet Options)
2. Select the Advanced tab
3. Go to the "Enable third-party browser extensions (requires restart)" option
4. Make sure that this option is enabled (checked)
If the toolbar still does not show up, or you require further assistance, contact
support@enlighter.com
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How do I print out the highlights and notes I made on a page?
If you are experiencing problems viewing the highlights and/or footnotes on your printouts, it is most likely due to your browser print background settings.
You need to turn on the "Print backgrounds and images" option on your IE
browser
Steps to turn on the "Print backgrounds and images" browser option:
- Click on the tools menu on your IE browser
- Click on the Internet Options items from the tools drop down
menu
- Click on the Advanced tab of the Internet Options dialog and make sure the "Print background and images" option is selected (see
below)
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How do I turn on JavaScript in my browser?
Steps to turn on JavaScript in an IE browser:
- Click on the tools menu on your IE browser
- Click on the Internet Options items from the tools drop down
menu
- Click on the Security tab of the Internet Options
dialog
- Click on the button marked "Custom Level..."
- Make sure the "Active scripting" option is Enabled (see
below)
Note: Setting this feature on will not compromise the security of your system.
Active scripts have no access to your system and therefore cannot produce any security problems.
This setting is on by default as it is not considered to be a security issue (e.g. all online banking system require this feature to be
on)
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Can I use the Yahoo toolbar along with enLighter Retriever?
The enLighter Retriever toolbar works with all other toolbars.
It has been reported that having the Yahoo toolbar installed prior to installing other toolbars like enLighter Retriever occasionally creates some non-critical problems on some systems.
If this sounds familiar to you, follow the steps below for a simple resolution:
- Uninstall the Yahoo toolbar
- Reboot your PC
- Re-install enLighter Retriever
- Re-install the Yahoo toolbar
If you continue to experience problems, or require further assistance, contact
support@enlighter.com
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Can I highlight images?
enLighter Retriever version 2.0 does not support highlighting images.
That is, no images are saved in your repository, only HTML and text.
enLighter Professional and enLighter for Networks will capture
images. Consider an upgrade.
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How do I upgrade my enLighter Retriever to a new version?
If you want to always be informed of product upgrades and releases, join our
mailing list and keep yourself
informed.
Our mailing list will not send you marketing information, only information related to the enLighter Retriever releases and associated features.
Just install the newer version overtop (i.e. the same directory) the old one.
Your data and registration information will be left intact.
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I messed up a page. Does enLighter Retriever have an undo feature?
Currently there are no undo operations.
That is, once you have performed a highlight, note or snapshot, it is fixed in your repository.
You will always be able to edit and/or delete markup to manually undo the mistakes that you made.
enLighter Retriever has plenty of built in safety valves to try to avoid messing up a page.
For example, enLighter Retriever prompts you for approval in cases where the action you are about to make will create non-reversible outcomes - as in the case of taking a snapshot with the toolbar off and inadvertently erasing all your mark-up.
We are working on adding new features to enLighter Retriever and are considering an undo feature.
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Do I have a limit on the number of pages I can highlight?
Our free trial version used to have a limit, but now you can add as many
notes and highlights as you would like.
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Is there a corporate version of the enLighter tool?
Yes. The corporate product is built to work with groups of users in a highly secure environment.
Your enterprise could choose to host their own servers, or sign-up to use our ASP facilities.
Check out the enterprise area for additional details.
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Why is my highlight sometimes not being applied?
When a problem with the original source is detected, or a page has hidden scripts preventing highlights, the highlight function may not work properly. Sometimes taking a snapshot of the page first, then trying to highlight will overcome the page's corruption and allow you to annotate it.
Regardless, you can still snapshot and search on that page, just without any additions.
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Why does my toolbar turn off on its own and not let me turn it back on?
Sometimes the page has errors in it that would corrupt any highlights and notes you may try to add. The toolbar's response to this is to not turn on at all, trying to avoid messy problems.
You should be able to take snapshots, though, so give that a try.
Once you leave the problematic page, you can turn enLighter on again.
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Why does my toolbar turn off sometimes when I open a new browser?
There is an option to always have the toolbar off when a browser opens, but you may sometimes see this happen even when you do not have that option selected.
When you launch a new browser, the toolbar will only activate once all the browser's document management functions have completed.
Some version of IE do not send the message that these operations are done.
You may need to turn the toolbar on yourself after the page fully downloads.
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How do I un-install enLighter Retriever?
Click on the "Uninstall enLighter Retriever" shortcut from the "enLighter Retriever" group on your computer's start-programs menu (see below).
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